Refund Policy

Refund Policy

At Velvet & Bloom, we are committed to delivering quality products and a delightful customer experience. As a small startup, we currently do not offer refunds except under certain, limited circumstances. Please review the details below to understand our refund terms and protections.

1. No Refunds Policy

1.1 General Policy: At this time, Velvet & Bloom does not accept refunds, exchanges, or returns on any orders. All sales are final. This policy helps ensure we can sustain and grow our business as a startup.

2. Exceptions for Negligence or Errors

2.1 Product Quality Guarantee: If a product arrives defective or significantly different from what was described, we are here to help. In such cases, please contact us within 48 hours of receiving the item with a description and photos of the issue. Each case will be individually reviewed, and a replacement or solution may be offered at our discretion.

2.2 Negligence Claims: Velvet & Bloom will consider refunds or replacements in instances of verified negligence, such as incorrect items sent due to our error. This does not include minor variations in colors, sizes, or design due to the handmade or curated nature of our items.

3. Fraud Prevention and Protection Against Scams

3.1 Order Documentation: To ensure fair treatment, Velvet & Bloom maintains a detailed record of all orders, including photos of items prior to shipping. This allows us to verify product quality and completeness before orders leave our facility.

3.2 Claims Verification: We may request additional verification from customers for refund or replacement requests to protect against fraudulent claims. We reserve the right to refuse requests if there is evidence suggesting attempts to exploit our policies.

4. Mystery Bundles and Custom Curation Services

4.1 Due to the unique and bespoke nature of Mystery Bundles and Custom Curation Services, refunds, returns, or exchanges are not permitted for these purchases. Customers acknowledge the curated and randomized selection process, which may not fully align with specific preferences.

5. Customer Support and Responsiveness

5.1 Communication: If you have concerns about your order, we encourage you to reach out to us promptly. Open communication helps us address any issues effectively and improve our service to meet your needs.

Thank you for supporting Velvet & Bloom and understanding the policies that enable us to deliver quality products while growing our small business.