Privacy Policy

Privacy Policy

At Velvet & Bloom, we are committed to protecting your privacy while creating a personalized and engaging experience. We collect and use customer data only as necessary for order fulfillment, business operations, and content creation, while upholding customer privacy and data security.

1. Data Collection and Usage

1.1 Order Fulfillment: Velvet & Bloom collects customer information solely to complete and deliver orders. This may include your name, contact information, and shipping address.

1.2 Non-Personal Information (Non-PII): General details about orders, such as item types or quantities, may be used for operational analysis and quality assurance. This information is non-personally identifiable and supports Velvet & Bloom’s service enhancement.

2. Online Filming and Content Creation

2.1 Order Fulfillment Filming: Velvet & Bloom may film the order fulfillment process for online content to showcase our products and packaging experience. By placing an order, customers consent to the potential inclusion of general order details (e.g., product types or order sizes) and first names in our content. No additional personally identifiable information (PII), such as addresses or contact details, will be shared publicly.

2.2 Paid Packaging Videos and Name Inclusion: If a customer opts to pay for a packaging video to be featured online, there is a general expectation that their first name will be included as part of the personalized experience. This enhances the custom nature of our content while preserving other aspects of customer privacy.

2.3 Privacy Protection in Content: We ensure that all online content is free from sensitive personal information (SPII), limiting shared details to non-PII elements and, when applicable, first names only.

3. Data Storage and Retention

3.1 Limited Data Retention: Velvet & Bloom retains customer data only as long as necessary for fulfilling orders and managing business operations. Once orders are completed and any service inquiries resolved, customer data is securely deleted, in compliance with applicable laws.

4. Your Privacy Rights

4.1 Access and Correction: Customers have the right to request access to their personal information or request corrections of any inaccuracies. We aim to respond promptly to all such requests.

4.2 Opt-Out of Non-PII Inclusion: If you prefer that your order details or first name not be included in our filmed content, please notify us when placing your order. We will make every effort to accommodate your preference.

5. Security Measures

5.1 Data Security: Velvet & Bloom uses appropriate security measures to protect customer data from unauthorized access, loss, or misuse.

5.2 Third-Party Services: Velvet & Bloom does not sell, share, or disclose customer information to third parties except as necessary for processing payments and fulfilling orders, in compliance with applicable privacy regulations.

Thank you for trusting Velvet & Bloom with your information. We are dedicated to respecting your privacy while providing a unique and engaging experience for our customers.