General Policies
1. Terms of Service (ToS)
1.1 Eligibility: Velvet & Bloom’s services are for individuals aged 18 and older. By making a purchase, you confirm that you are of legal age and have authority to engage with our brand under these terms.
1.2 Account Setup: Users are responsible for maintaining the confidentiality of their account details (if applicable) and are accountable for all activities on their account.
1.3 Prohibited Activities: Any misuse of Velvet & Bloom’s services, including unauthorized use of content, spamming, or attempts to disrupt services, is prohibited.
1.4 Intellectual Property: All content on Velvet & Bloom’s website, including photos, descriptions, and logos, is owned by Velvet & Bloom and may not be reproduced or redistributed without permission.
2. Shipping Policy
2.1 Shipping Options: Velvet & Bloom offers both domestic and international shipping options. Shipping costs and delivery times are calculated at checkout and vary by location.
2.2 Processing and Delivery Times: Orders are typically processed within 7 business days. Please allow extra time during peak periods.
2.3 Lost or Damaged Items: While we ensure safe packaging, Velvet & Bloom is not responsible for items lost or damaged in transit. Please contact the carrier for assistance with these issues.
3. Refund and Exchange Policy
3.1 No Refunds: All sales are final, and Velvet & Bloom does not accept refunds, returns, or exchanges at this time. This policy helps us maintain business sustainability as a startup.
3.2 Exceptions for Errors or Negligence: In cases of defective items or verified errors (e.g., incorrect items sent), please contact us within 48 hours of receiving the item with a description and photos. We will review and provide a solution at our discretion.
3.3 Mystery Bundles and Custom Curation: Due to the nature of Mystery Bundles and Custom Curation services, refunds, returns, or exchanges are not permitted for these purchases.
4. Privacy Policy
4.1 Data Collection: Velvet & Bloom collects limited customer information to complete orders, including name, contact information, and shipping address.
4.2 Non-Personal Information (Non-PII): General order details (e.g., product types) may be used for analytics or quality improvements and for online content creation. By placing an order, customers consent to non-PII inclusion in content creation.
4.3 Filming and First Name Usage: Velvet & Bloom may film the order fulfillment process for online content and may include first names with customer consent. Customers paying for packaging videos understand that their first name may be included in content.
4.4 Data Retention: Customer data is retained only as long as necessary for business operations. Data is securely deleted after orders are fulfilled.
5. Intellectual Property (IP) Policy
Velvet and Bloom (DBA Velvet & Bloom), @VelvetandBloom, @VelvetandBloomBoutique or other social media iterations - retains all rights to the content on our website, including product photos, descriptions, logos, and trademarks. Unauthorized reproduction, repurposing, or distribution of our intellectual assets is strictly prohibited. Violations of this policy may result in legal action to protect our brand.
6. Disclaimer
6.1 Product Variations: Due to the handmade and curated nature of our products, slight variations in color, size, and appearance may occur. Descriptions and photos aim to be as accurate as possible, but Velvet & Bloom is not liable for minor differences in appearance.
6.2 General Disclaimer: Velvet & Bloom provides content and information for general purposes and is not responsible for inaccuracies or unintentional errors. All product sales are final, with no guarantees beyond those specifically stated in our Refund Policy.
7. Social Media and Content Policy
7.1 Content Sharing: Velvet & Bloom may share customer photos, tagged posts, or testimonials on our social media platforms. By tagging us, customers consent to the use of their content with proper credit. You may tag us directly on all listed business social media platforms at Velvet and Bloom (DBA Velvet & Bloom) under the following handles or usernames - @VelvetandBloom, @VelvetandBloomBoutique or other social media iterations as developed and linked by our authoritative online sites.
7.2 Respectful Interaction: We welcome constructive engagement on our platforms. Velvet & Bloom reserves the right to remove inappropriate or disrespectful comments to maintain a positive community.
Thank you for supporting Velvet & Bloom. These policies help us provide a fair and consistent experience while protecting the unique elements of our brand. Should you have any questions, please reach out to us at VelvetandBloom@outlook.com